Monin Shipping Information
Winter Shipping Advisory
Due to cold weather conditions, Monin Zero Calorie Natural Flavourings will not be available for shipment November through March. These products contain the natural sweetener, erythritol, which has a tendency to crystallize when exposed to cold temperatures during transit in winter months. This crystallization may result in the product freezing, compromising the quality of our flavourings.
For all orders placed on the Monin.com/ca store:
*Free ground shipping available to most locations, geographic and proximity restrictions do apply.
- Qualifying orders of $70 or more will be given the option to select ‘free shipping’ at checkout.
- If Monin determines that an address does not qualify for free shipping, that will be reflected as such in the cart at checkout. Monin reserves the right to make this decision based on shipping costs and proximity to our shipping distribution center located in eastern Canada. Alternate methods of shipping will be presented to the customer at the time of checkout but will NOT include free shipping.
- ALL SHIPPING CHARGES ARE DISCLOSED AT CHECKOUT. This gives each customer the opportunity to change their mind should a shipping charge not be acceptable to them. Please note that valid shipping charges will not be refunded once an order has shipped.
- We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.
- Please email customer service at firstname.lastname@example.org if you have additional questions about our free shipping policy.
- You must provide a physical street address to qualify for shipping. If a valid address is not provided, your order is subject to cancellation.
- Most orders will ship via FedEX or Canada Post.
- Orders with a PO Box or orders that contain pumps only may ship via Smart Post.
- All orders placed on this site are for domestic delivery only. No export documentation will be provided.
What if I need my order right away?
If you need your MONIN® product in a hurry, we do offer FedEX priority and expedited shipping methods. Please see below for details on expedited order regulations. All shipping method charges are computed by the distance from our shipping warehouse to your location (postal code), and on the total weight of the order. Only ground shipping is eligible for free shipping offer.
How soon will you ship my order?
- In most cases, ground orders will be processed and shipped within 3 business days (excluding weekends). See details below.**
- Packages are not shipped on weekends or holidays.
- Expedited orders received and processed before 1pm EST (Monday through Friday) excluding holidays will ship that same day (some exceptions apply).
- Expedited orders received after 1pm EST, Saturday or Sunday, or during a holiday will be shipped out within 1-3 business days, depending on the flavour.
- **If, for some reason, a product ordered becomes unavailable before shipment is processed, the customer will be notified and given the options to (1) Cancel the item (2) Swap for another available product (3) Wait until inventory is replenished.
- Please Note: There may be a delay in shipment for any order effected by low or out-of-stock inventory items.
Hope you’re thirsty!