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Return Policy

Listed below are the terms and conditions set by MONIN, Inc. regarding the return of product purchased on the internet at monin.com/ca:

 

Returns

Monin, Inc. (via BEANWISE) will accept the return of purchases under the following conditions:

  • All returns are subject to 15% restocking fee based on original purchase price.
  • A request to return product must be submitted via email to support@monin.ca, including the order number, customer name, and products/quantities being returned.
  • All returns requests must be initiated within 2 weeks of purchase.
  • Returns will not be issued due to a customer’s taste preference/dislike.
  • After the return request is approved via email, the customer is responsible for returning the items to our fulfilment center in Canada.
  • The returned product may not be not open, broken, damaged or expired. (Any product arriving as such will be refused and returned at the customer’s expense. It is the sole responsibility of the customer returning the product to ensure product arrives intact.)
  • Product reimbursement is subject to condition of return. All products being returned must be in full-unopened condition.
  • It is the responsibility of the customer to return the product. The customer may select his or her own shipping carrier, as shipping charges will be their responsibility. The returns should be sent to the following address:

Return Address:

Beanwise
1400 O'Connor Dr.
Unit 8-10
Toronto, Ontario M4B2T8


  • Please include the following information with the return shipment: order number, customer name, and products/quantities being returned.
  • A credit (minus the restocking fee) will only be issued after the returned product has been inventoried and inspected by our warehouse manager and is in good resalable condition. We cannot issue credit for open, broken, damaged or expired product.

 

Credits

  • All returns are subject to 15% restocking fee based on original purchase price.
  • If a credit will be issued for a returned product, that will happen after the returned product has been inventoried and inspected by Monin’s warehouse manager.
  • If the returned product is deemed to be in good, resalable condition, a credit will be applied within 24-48 hours.
  • Credits will not be issued due to a customer’s taste preference/dislike.

 

Cancellation Policy

Orders submitted on the internet at monin.com/ca may only be canceled if the order has not yet been shipped from the Monin distribution center located in Canada. Any order that has already shipped is not eligible for cancellation. There may be a delay between when an order has shipped and when a customer receives shipping confirmation. Please send all cancellation requests via email to support@monin.ca to confirm whether or not the order is eligible for cancellation.